Refund Policy
Last Updated: August 5, 2026
1. Digital Content Delivery
Because our premium reports (SWOT, Personality, Synastry, Child Blueprint) and chat packages are digital products generated in real-time by advanced generative AI engines and high-precision ephemeris calculations, all purchases are generally final and non-refundable once the report has been generated or credits applied to your account.
2. Exceptions & Issues
We strive to make your celestial experience flawless. We will gladly issue refunds under the following circumstances:
- Duplicate Charges: If you are billed twice for the same report or package due to a connection drop or transaction error.
- Technical Failures: If a payment is captured but our server encounters a persistent error preventing you from accessing the report chapters or using your chat credits.
- Incorrect Calculation: In the rare event of a validated mathematical calculation error in your planetary charts.
3. How to Submit a Request
To submit a billing inquiry or refund request, please email our support team at [email protected] with:
- Your account email address
- The PayPal Transaction ID or Order Reference Number
- A brief explanation of the technical issue or duplicate charge
We will review and respond to all billing inquiries within 2 business days.